1.1 Portify/Pave is the trading name of Portify Limited, company registration number: 10780281, registered and principal place of business address: 31 Great Sutton Street, London, England, EC1V 0NA (“Portify”, "Pave", “us”, “we”).
Pave Plus Subscription
1.2 As a user of the Pave App (the “App”), you may subscribe to our Pave Plus subscription service. This subscription gives you access to several products and services including Bills Monitor (Flex Finance), your Credit Score from TransUnion and Credit Insights using relevant information from your Credit Report from TransUnion. By subscribing to Pave Plus, you confirm that you have read and agreed to these Pave Plus Terms (the “Terms”) together with the App Terms.
Pave Plus Subscription Fees
1.3 Pave Plus is a subscription service which costs £9 a month. This fee will be taken on a specified date each month (the “Renewal Date”).
Bills Monitor Application
1.4 As a Pave Plus subscriber, you can make an application for our Bills Monitor service. Based on your application information, you may be eligible to request a draw down (the "Draw Down") on your Bills Monitor Revolving Credit Facility (“the Request”). For the avoidance of doubt, reference to a Draw Down means the provision of cash from Pave to you provided under these Terms and repayable under the same.
1.6 While you may have more than one account on the App, you agree that you may only Draw Down once at any time irrespective of the number of accounts you have. For the avoidance of doubt, this means that you will not be eligible to Draw Down again where your current Draw Down is outstanding and has not been repaid in full to us.
1.7 You must provide us with details of a linked bank account for the Draw Down and in accordance with our Terms. You agree that the linked bank account must be your main bank account. If your employer or another organisation pays for your use of the App, your main bank account is the one that receives payments from such employer or other organisation. You must retain the connection with your linked bank account until the Draw Down is repaid in full to us.
1.8 If your Request is successful, we shall notify you accordingly through the App. If you wish to make changes to the Request, please contact us as soon as possible. You will be able to contact us for these purposes on the following – email: firstname.lastname@example.org or via WhatsApp: +447476556252.
1.9 A legally binding contract will come into existence between you and us in accordance with these Terms and the Credit Agreement.
1.10 We may need further information from you in order for us to approve your Request or during the period of the contract. To the extent that additional information is required, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it we may decline the Request.
1.11 Upon Pave's acceptance of your request, the Draw Down, of the amount agreed by Pave, will be made to you via the App to your linked bank account. No interest or any other charges shall be payable on the outstanding Bills Monitor amount paid to you by us.
1.12 Pave reserves all rights to refuse Draw Downs, and will notify you in such an instance accordingly.
Bills Monitor Payment
1.13 Upon Pave’s acceptance of your request, the Draw Down, of the amount agreed by Pave, will be made to you via the App to your linked bank account. Users of the Pave Plus service will be charged a monthly subscription fee (the “Subscription Fee”), which is payable by you, in your capacity as a Pave Plus service user, regardless of whether or not you are in receipt of the Draw Down. The Subscription Fee shall be a fixed amount, please refer to the table of fees and corresponding subscription levels in this section of the agreement for more information. The Subscription Fee shall become payable together with the Draw Down, where you receive the Draw Down (as applicable), in accordance to clause 1.14 below. No interest or any other charges shall be payable on the outstanding Bills Monitor amount paid to you by us.
Bills Monitor Repayment
1.14 Repayment(s) will be paid in minimum £25 instalments and the Draw Down is fully due within 30 days of receiving it. If you fail to repay within 30 days, we will automatically attempt to recover the Draw Down for a further 30 days. If we are unable to recover the Draw Down, you may lose access to the Pave App. You can also pay off the remaining balance in full before the 60th day at any point.
1.15 Pave will send you repayment reminders, via the App, at reasonable intervals before the date the Draw Down is due.
1.16 Payments can be made via debit or via a continuous payment authority (this is where you choose to give us the authority to directly take repayments from your account on the due date).
TransUnion Credit Score & Report
1.18 You must only request your TransUnion Credit Score and Report data for your own personal, non-commercial use and not on behalf of anyone else. You cannot request credit information about any third party using Pave.
1.19 TransUnion shall use its reasonable efforts to verify the accuracy of the information provided as part of TransUnion Credit Score and Report, however, TransUnion cannot guarantee that it is completely accurate. Some of this information comes from other businesses and sources, such as the electoral roll, insurance companies or financial institutions. Neither TransUnion nor any other third parties used to provide this data have any control over the content of such information and are not responsible if it turns out to be inaccurate. If you have concerns about this information, please reach out to TransUnion’s Support and Help Desk Service here.
1.20 You acknowledge and agree that all intellectual property rights in TransUnion Credit Score and Report shall be owned by TransUnion and/or its licensors.
1.21 You acknowledge that the request for a Credit Report shall leave a footprint on your credit file, which is not visible to lenders, but will be visible to you, TransUnion and any other third party you permit to view your full Credit Report. This will occur without you requesting a Credit Report.
1.22 In order to receive the TransUnion Credit Score and Report data as part of the Pave Plus Subscription, you are submitting a request under section 15 of the UK GDPR to TransUnion via Pave.
1.23 In the event of a query or dispute in connection with your TransUnion Score and Report, please contact us via our customer support channels (e-mailing email@example.com or via WhatsApp on +44 7476556252) . If your query or complaint relates to the data that TransUnion holds, we may refer your query or dispute directly to TransUnion.
1.24 You understand that any information provided as part of TransUnion Score is provided for guidance and information only. The fact that you have a good credit score does not mean that a lender, credit card company or other provider of financial services products will accept your application, and they have their own acceptance criteria. A credit score does not take into consideration affordability issues which are also considered by financial services/credit providers.
1.25 You understand that your full TransUnion Report may not be displayed, relevant information will be displayed for guidance.
Credit Score Guarantee
- Your Pave Plus membership started on or after 24 January 2022
- You must take the actions shown in the Pave app on managing your utilisation and credit payments
- You must pay your subscription fee consistently and on time for the entirety of the 12 months
- You must not accrue any new defaults, county court judgements (CCJs), individual voluntary arrangements (IVAs) or public information records
- You have been on the electoral register at your current address for 3 months before claiming
- You have not opened a new credit account in the 3 months before claiming
Limitation of liability
1.27 You accept and acknowledge that Pave is not liable for any losses or damages, whether foreseeable or unforeseeable, which may be suffered by you in your use of the Draw Down or if you fail to meet your obligations under these Terms.
Taxes and other costs
1.28 Please note that there is a possibility that other taxes or costs may apply that are not paid by us nor imposed by us.
1.29 You accept and acknowledge that you are responsible for any and all tax attaching to the Draw Down as a result of your use, and that Pave is not under any obligation whatsoever to inform you of your personal or corporate tax and/or reporting obligations in connection with the Draw Down and Subscription Fee.
1.30 We may terminate or suspend your Pave Plus membership (and also your access to Bills Monitor and the TransUnion Credit Score and Report services) at any time, but this will not affect your obligations to repay any outstanding Draw Down and/or Subscription Fee.
1.31 Pave may transfer its rights and obligations under these Terms to another organisation, and Pave will always notify you in writing if this happens, but this will not affect your rights or Pave's obligations under these Terms.
1.32 You shall not assign or transfer any of your rights and obligations under these Terms.
1.33 Each of the clauses of these Terms operate separately. If any court or competent authority decides that any of the clauses are unlawful or unenforceable for any reason, the remaining clauses will remain in full force and effect.
1.34 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a missed payment by you, we will only do so in writing, and that will not mean that we will automatically waive any later missed payment by you.
1.35 No changes to these Terms can be made without a signed written agreement from you and countersigned by us.
1.36 We can decide to terminate this contract:
- if you break it; and
- in the event that you do not repay amounts due to us in accordance with these Terms. We will notify you if we decide to terminate this contract.
1.37 If any Draw Down(s) are outstanding at the point of ending the contract, all outstanding Draw Down(s) will be due and payable within 7 days of the date of termination, unless otherwise agreed by the parties.
1.38 If you change your mind before we pay you a Draw Down, just notify us by email, or WhatsApp that you would like to withdraw your Request. No further action is then required by you
1.39 You may terminate your Pave Plus Subscription at any time so long as you do not have a Draw Down outstanding. As soon as you have terminated your subscription, you will not be able to make a Request, however you will still have access to all other Pave Plus products until your Renewal Date.
1.40 You have the right to cancel this contract within 14 days of its conclusion (i.e. 14 days from when you start your Pave Plus Subscription). The cancellation period expires on the 14th calendar day after the conclusion of this contract.
1.41 You are able to exercise your right to cancel by sending us a written cancellation notice to the following – Email: firstname.lastname@example.org, or via WhatsApp: +447476556252.
1.42 In the event that you exercise your right to cancel you undertake to make payment of the Draw Down and Subscription Fee in full within 30 calendar days of sending us a cancellation notice.
1.43 The consequences of not exercising your cancellation rights within the 14 day cancellation period is that you will be liable to make full payment of the Draw Down and Subscription Fee within 7 days (as opposed to 30 calendar days) if you cancel this contract outside of the cancellation period.
1.44 In the unlikely event that you are unsatisfied with the Pave Plus Subscription product and/or the provision of our services (or failure to provide an adequate service, as the case may be) you can lodge a complaint directly to us in writing using the following details - Email: email@example.com (please include the term “Complaint” in the subject heading) or via WhatsApp: +447476556252.
1.45 You can reach us via email at firstname.lastname@example.org or via WhatsApp: +447476556252.
1.46 We will communicate with you via WhatsApp and/or via the email address and contact information that you have provided to us.
1.47 The contract terms and conditions are communicated in English and we, upon your agreement (which shall be provided by you by virtue of entering into this contract), undertake to communicate to you throughout the duration of the contract in English.
Governing law and jurisdiction
1.48 These Terms have been constructed in accordance to English and Welsh contract law and any dispute or claim in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claims in connection with these Terms.