We do everything we can to provide the best products and services. However, sometimes we may not get things right the first time. When that happens we want you to tell us what went wrong so we can put matters right.
How and where to complain
If you are not satisfied with any aspect of our service or products you can make a complaint by sending an email to email@example.com.
You can also get in touch with our support team who are able to file a complaint on your behalf. Our support team can be reached via the following channels:
WhatsApp: +44 7476556252
Alternatively, you can call 07476556252 to schedule a callback or submit a complaint verbally via voicemail.
How long will it take?
We aim to send you an acknowledgement within 5 working days of receiving your complaint.
We are allowed up to 8 weeks to come back to you with a final response, but we will endeavour to do so within 2 weeks of receiving your complaint.
If we are not in a position to issue a final response within 2 weeks, we will contact you to explain why we need more time.
If you are still not satisfied
Our aim is to resolve all complaints internally. However, if you are not satisfied with our decision, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown below.
Financial Ombudsman Service
Tel: 0800 023 4567