FAQs

Bank Accounts

• How do I disconnect my bank?
• Which bank providers can I connect to?
• How do I load my most recent transactions into the app?
• How do I hide my bank account?

Portify account settings

• What is my PIN?
• How do I delete my account?

General information

• Utilisation rates - everything you need to know
• What format does my name need to be in?
• Is Pave, formerly Portify legit?
• How does Pave make money?
• Give us your feedback!
• How to make a complaint

Terms, Conditions and Privacy Policy

• Pave Lite Terms (as of 24/01/22)
• Pave Credit Spotlight Terms
• Pave General Terms & Conditions
• Pave Privacy Policy
• Pave Plus Terms (formerly Portify Plus)

Security

• What is TrueLayer?
• Is Pave safe?
• What happens if Pave gets hacked?